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The aim of the course is to present to the students the most recent methods and techniques necessary for effective production and delivery of goods and services. In particular, students will be introduced into the following decision areas:Operations and productivity. Project management. Product design. Quality management. Process selection and design. Process reengineering. Operations technology. Forecasting. Capacity planning. Location strategies. Layout strategies.

 

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This course explores the dimensions of high performing service organizations and firms. It approaches service management from an integrated standpoint setting the satisfaction of the customer at the center. More specifically, the main objectives of the course are:

  •  To provide a systematic study of the service sector and the current changes occurring in the supply and demand.
  •  To facilitate the understanding of how services differentiate from products, but also of how linked together.
  •  To provide an in-depth analysis of the experience quality for the consumer
  •  To demonstrate the role that contemporary technologies have in the process of purchase decision-making.

 

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This course discusses the use of new technologies in public administrations combined with organizational change s and new skills towards improving public services and strengthening democratic processes for the benefit of the citizen, in conjunction with the European, national, and international policies. Also, the course examines the details of implementation and operation of some of the most important eGovernment systems for supporting electronic voting (eVoting), electronic health (eHealth) and electronic justice (eJustice). Finally, the course discusses the main security and privacy issues that arise for citizens from the use of eGovernment systems .

 

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The aim of the course is to present content and contemporary issues in the field of Organizational Behavior. In particular, the objective is mainly to develop critical approach on Organizational Behavior theories and analysis of relevant case studies.

 

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Rationality is clearly the pillar of any decision making process. In this course we study the process of rational reasoning and decision making as modeled by two distinct and yet related areas: Game Theory and Formal Logic. Game Theory studies the process of rational decision making in a competitive environment. For example, the strategic decisions of a firm are effected by the actions of its competitors, which in turn take into consideration the possible moves of their own competitors in their decision making. Such interactions between competitors in the process of strategic decision making is common in the business world. Game Theory studies these type of scenarios and helps us improve our understanding of the different parameters that came into play in competitive decision making. Formal Logic on the other hand studies the validity of arguments based on their form rather than their content. The aim of this course is to present students with the basic models and results from Game Theory, and Formal Logic. The emphasis however will be on Game Theory

 

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